Refund & Cancellation Policy

QYNION sells digital subscriptions (the Developer and Team plans, and Enterprise plans agreed in writing). Nothing physical is shipped: access is delivered online, to your account, as soon as payment succeeds. This policy is part of our Terms of Service. An Enterprise agreement's own refund terms prevail over this policy.

• Online: sign in, open Account → Billing and choose Cancel plan. You will see the date your paid access ends.
• By email: write to support@qynion.ai from the address on your account. We confirm cancellations within 2 working days.

Cancelling stops all future renewals. Your plan stays active until the end of the current billing period, then your workspace moves to the Free plan. Your account, saved stacks, watchlists and alerts are kept, and API keys continue to work at Free-plan limits.

• First payment of a plan: a full refund if you ask within 7 days of paying, for any reason. This applies once per customer per plan. We cancel the plan when we refund it.
• Consumers in the EU and UK: you have a statutory right to cancel within 14 days of your first purchase. Because the service starts immediately at your request, we honour this as a full refund of that first payment if you cancel within 14 days.
• Renewals: monthly renewal payments are not refunded once the new period has started; cancel before the renewal date to avoid the next charge.
• Billing errors: if you were charged twice, charged after cancelling, or charged the wrong amount, we refund the incorrect amount in full, whenever you tell us.
• Service problems: if a change we make materially reduces a plan you have paid for, or a serious outage stops you using paid features, we refund the unused or affected part of that period pro rata.
• Your legal rights: nothing in this policy limits a refund the consumer law of your country requires.

We may refuse a refund where the Service was used in breach of our Terms (for example, bulk export or resale of data), or where refunds are being claimed repeatedly to obtain free access.

• Email support@qynion.ai from the address on your account, with the payment date or the Razorpay payment ID from your receipt.
• We reply within 2 working days and, once approved, start the refund within 5 working days.
• Refunds go back to the original payment method through Razorpay. Your bank usually shows them within 5–7 working days; card networks can occasionally take longer.
• We refund the amount you paid, in the currency you paid in (USD). Currency-conversion or international-transaction fees charged by your bank are outside our control and may not be returned by it.

If something is wrong, please contact us first: we can usually fix it faster than a card dispute. If you are not satisfied with our answer, you can escalate to our Grievance Officer (see Contact); we acknowledge complaints within 48 hours and aim to resolve them within 30 days. You can also raise a dispute with your bank or card issuer.